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Track who your users are and what they do in your mobile app and Customize the Skara Chat Messenger. Here’s how to configure Skara Chat for Android:

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Update your User

  • When you call a login method we create a user with his basic detail, after if you want to change his basic detail then you can use update user functionality as per below code snippet:
// Prepare a user's detail object
val userDetail = UserDetails.create()
val email = "user's email address"
val firstName = "user's first name"
val lastName = "user's last name"
val userId = "user's user id" // Unique id recommended

userDetail.withEmail(email)
    .withFirstName(firstName)
    .withLastName(lastName)

SkaraChatSDK.getInstance().update(userId, userDetail, object : UpdateListener {
    override fun onUpdate() {
        // Update successful
    }

    override fun onError(salesmateException: SalesmateException) {
        // Error on update
    }
})

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Submit an Event

  • You can log events in Skara Chat that record what users do in your app and when they do it. For example, you could record the item a user ordered from your mobile app, and when they ordered it.
// Prepare a record event object
val data = hashMapOf<String, String>().apply {
    put("orderId", "order id")
    put("productId", "product id")
}

val eventName = "order_detail"

// Record custom event in Salesmate Chat SDK
SalesmateChatSDK.getInstance().recordEvent(eventName, data)

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Create a Custom Launcher

  • However, if you’d like Messenger to open from another location in your mobile app, you can create a custom launcher. This allows you to specify a button, link, or element that opens Messenger. For example, you can trigger the launcher to open when a customer clicks on your ‘Ask for support’ button.
Custom Launcher
  • If you have a custom launcher, you can call:
// To launch messenger
SkaraChatSDK.getInstance().startMessenger()