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When you update any information to your connected email account with Salesmate the changes do not reflect in Salesmate automatically. In such cases, it won’t allow you to send emails and would show the error.

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How to re-authorize your Email Account

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To reauthorize your Email Account when it shows the error,

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In case of the Full Email Sync as Gmail or Microsoft Account

Navigate to your **Email Outbox.
  • **Click on Re-authorize Account on the right of the un-send email **.
mceclip2.png Once you click on Re-authorize account, you’ll be redirected to the SMTP & BCC page.Click on the Update option of the email account that is showing an error.You’ll be redirected to your Gmail or Microsoft login page where you can update your details Or Navigate to your Profile Icon on the top right cornerClick on Go to My Account. Screenshot Head over to Email Settings Click on SMTP & BCC Select the Email Account and click on ** Update **Screenshot ** You’ll be redirected to the Gmail or Microsoft login page where you can update your details.

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In the case of the Full Email Sync as Custom SMTP

Navigate to your Profile Icon on the top right cornerClick on Go to My Account Head over to** Email Settings ***mceclip4.png
  • Go to* Full Email Sync Click on the Disable option on the right of the Email Account.
mceclip0(1).png Now select the Enable option. mceclip5.png As you click on Enable it will open the Custom SMTP form Add your details here and click on Connect. mceclip6.png