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Bring your email conversations inside Salesmate and track them in a better way. We will show you how you can sync your emails.

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Outbound Emails (SMTP)

If you are not using full email sync and still want to use email-sending features in Salesmate, you should set up your email SMTP here.Salesmate helps you track email opens and clicks. It also eliminates manual email logging jobs and you can also save time using email templates for your canned or repetitive emails. To configure your outgoing emails: Navigate to the** Email icon on the left menu barClick on** Email settings ** on the bottom left mceclip1.png Head over to SMTP & BCC Click on** Add Email Account OR Navigate to the Profile Icon on the top rightClick on Go to my Account. Head over to Email Settings.**mceclip0.png
  • Head over to* SMTP & BCC Click on Add Email Account **
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Your Smart BCC Address (Incoming Emails)

You get your own email address, which you can add to the BCC field whenever you email a customer, or you can forward existing emails directly to this address. These conversations will all appear on your Salesmate email page, linked to the relevant contacts and deals, when possible. To configure your BCC Address: Click on the ** Email icon(top right)Email settings(bottom left of page)Click on **SMTP & BCC **OR Navigate to the Profile Icon on the top right cornerClick on Go to my account Head over to Email Settings >>**SMTP & BCC ** If you want to reject all emails getting forwarded other than your registered or secondary email address, then enable the STRICT FORWARDING rule. mceclip5.png To configure your incoming set the forwarding in your Email client to your Salesmate bcc addressTo learn more on how to set up your emails, click here. All the below menu can be reached from here : Click on the** Email icon(top right)Email settings(bottom left of page)Click on **Email Preference **OR My Account > Email Settings> Email Preference Tab Screenshot

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Automatic Email Linking

Automatic linking to deals, Salesmate allows you to link your emails to the deals in two ways: Link emails manually onlyAutomatically link emails with deals Salesmate will look for an open deal with the person the email was sent to. If only one open deal is found with the person, the email is linked to that deal automatically.

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E-Mail Sharing Permission

Email Module has a special security mechanism, different from the other modules.Email Sharing can be done either to individual emails, or the user can define a policy for sharing the emails by default.
  • **Email Sharing has the following 3 policies:**My email conversations on Deals for other usersMy email conversations on Activities for other usersMy email conversations on Contacts for other users ** The Sharing permissions are:Private(default: when a new user is created) All emails associated with the record will be visible to that user onlyEmail will be visible to users with whom the user has explicitly shared the email or manually shared the particular email with a user.
  • Share with teammates and owner All teammates and owners of the record will be able to see the email associated with that particular record.Email will not be visible to all the users who see the particular record if they are not followers or ownerEmail will be visible to users with whom the user has explicitly shared the email or manually shared the particular email with a user marking him in CC or To ** Public** All followers and owners of the record will be able to see the email associated with that particular record.Email will be visible to all the users who see the particular deal even if they are not followers or owners.Email will be visible to users with whom the user has explicitly shared the email or manually shared the particular email with a user.
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Email Tracking

Salesmate will automatically track and notify you when your contacts open your emails or click through the links in your emails. mceclip1(2).png

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To set up your Email Templates

You can create email Templates to use when sending emails to contacts within the CRM or in your external email client viz. Gmail using Salesmate Chrome Plugin. To create a New ** Email **Template **: Go to Headers>More>** Email Templates Click **+ New Template ** mceclip0(2).png Select the Record Type Enter the Template Name and Select the Folder where you want to store itSet up the Subject Line mceclip1(3).png Email body: You can use Attributes(various cross-module field variables) in your Email mceclip10.png Your signature and company disclaimer will be attached to every email sent from Salesmate.

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Setting up your Signature

Navigate to the Profile Icon on the top right cornerClick on ** Go to My Accounts Head over to the General Category Go to E** mail Signature ** mceclip0(3).png By default, we provide a one-liner signature - “Sent from Salemsate”, which can be customized as per your need. **Note:**Hierarchy is not applicable in email sharing.In case if the email is associated with two objects, let’s say Deal and Contact, now if the user’s email sharing policy is conflicting for both modules then, the least restrictive policy will be applicable for the email. This does not mean that email will be visible on the timeline of both the objects, it will be visible on the timeline of objects as per the object’s policy, but if the email is available to the user by any means, then the least restrictive policy will be applicable. You can also track your email opens, and links clicked in the email sent. To know more, click here.