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The Timing Check Condition in a Smart Flow allows you to evaluate the timing of an event or action to determine whether to proceed with a specific step in the flow.

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How to Configure Timing Check Condition

When setting up a Smart Flow, choose the Timing Check condition. mceclip0.png After making your selection, you will need to configure the Timing Check condition by entering the following details:
  • Name: Assign a clear and descriptive title for the condition that indicates its purpose within the flow.
  • Description: Provide a brief explanation of what this condition does and why it’s important in the context of the flow.
  • Availability Schedule: Define the specific time frames during which the condition will be evaluated.Once the configuration is completed, hit Save.
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Practical Example

  • The Timing Check condition can be used to verify if a contact was created during the morning shift (9 AM - 5 PM). If it was, it will assign the contact to the team working during that shift. If not, it checks for availability during the evening shift and routes the contact accordingly.
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