Skip to main contentThe WhatsApp Delivery Status evaluates the delivery status of a WhatsApp message sent to a contact. It checks the message interaction and seamlessly forwards the contact to the next action based on the result.
Note: WhatsApp Channel (
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When setting up a Smart Flow, choose the WhatsApp Delivery Status Condition.
After selecting, you’ll need to configure the WhatsApp Delivery Status condition by providing the following details:Name: Assign a clear and descriptive name for the condition.
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Description: Provide a brief explanation of the condition’s purpose.
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**Select Contact:**Choose the contact for whom the WhatsApp Message status will be checked.
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Use the contact that triggered the flow: Available only when the trigger type is set to contact.
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Use a contact provided here: Search and select a contact type variable manually.
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Select Message: Choose one of the following options,
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Message from Flow: Select a message directly used within the current flow.
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Message Sent Using a Template: Choose a message that was sent using a pre-designed WhatsApp template.
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Provider: Select the WhatsApp provider (e.g., Vonage or Twilio).
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From Number: Select from configured numbers.
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Message Template: Choose an approved template for the selected provider and number.
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Note: If there is only one provider, the provider field will not appear.
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Select Message Variable: Choose the Send WhatsApp Message output variable.
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Message Event: Specify the message interaction to track:
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Is Delivered: Checks if the message was successfully delivered.
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Is Read: Checks if the message was read.
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Is Replied: Checks if a reply was received.Once the configuration is completed, hit Save.
Practical Example:
Upon receiving new leads, automatically send them a WhatsApp welcome message about an ongoing sale. After a set delay, check if the message was delivered. If not, create a task for the sales team to follow up.
