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The Export Articles feature allows you to download your knowledge base content into a CSV file. This is useful for data migration, backups, and reviewing your articles outside of the system.
Note: Before you begin, make sure you have the necessary permission to export articles from the knowledge base.

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Topics covered:

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How to Export Articles

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**From the Knowledge Base ** Navigate to the Profile Icon on the top right corner

  • Click on the Setup
  • Head over to the **Library ** Select ** Knowledge Base **mceclip0.png
  • ** Click the Actions button and select ** Export Articles **.
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**From Setup ** Navigate to the Profile Icon at the top right corner

  • Click on Setup
  • Head over to the **Manage Data Click on ** Export Data **mceclip2.png
  • ** Click on ** Articles.
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  • ** Choose the View and ** Knowledge Base** you want to export.
  • Click the Export button.
mceclip4.png A message will appear saying:
    • “We are preparing your export.”
  • “It may take a while, but we’ll notify you once the export is ready.”
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  • Once the export is ready, you’ll receive a bell notification to download your file.
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Export Customization Options

When exporting from the article listing or setup, you can customize what you want to include:
  • Choose which fields to export.
  • Use “Select All” to include all available fields or search and select them individually.
  • Rearrange selected fields in the order you’d like them to appear in the CSV.
  • **At least one field ** must be selected to proceed.
mceclip5.png Only the fields visible to you will be included in the export. Fields that you don’t have access to won’t appear in the file.

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What’s Included in the Export File?

The exported CSV file may include the following columns, based on your selection:**Slug **: A URL-friendly version of the article title, used to generate the article’s web address.
  • **Title **: The headline or main title of the article.
  • **Category **: The classification or section the article belongs to (e.g., Support, Product, FAQ).
  • **Article Body **: The full content or text of the article.
  • **Tags **: Keywords or labels associated with the article for easier searching and filtering.
  • **Language **: The language in which the article is written (e.g., English, Spanish).
  • **SEO Title **: A custom title used specifically for search engine optimization, different from the article title if needed.
  • **Meta Description **: A short summary used by search engines to describe the article in search results.

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Notifications & Logs

  • Once the export is ready, you’ll receive a notification with a link to download the file.
  • If any issues occur, the notification will include details of the errors.
  • All export actions are logged, including who exported the file, which articles were included, and when it happened.