Ticketing System in Skara allows Businesses to enhance their customer support processes, improve response times, and maintain a systematic approach to handling customer issues, ultimately contributing to better customer satisfaction and retention.Documentation Index
Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
Use this file to discover all available pages before exploring further.
Note: A User with Manage Permission Rights can perform this action
- Navigate to the Tickets Module from the left menu bar
- Click on the New option
- A Quick Create Form will appear, you can choose to create a Ticket with essential fields only
- Or expand the form to create a detailed ticket and enter the details.
- You will have to choose the Ticket Type / Pipeline for which you want to create a ticket.
- Select the Stage
- By default, the logged-in user is selected in the Owner field, you can change the owner if required.
- The default Priority of the ticket is none, but it is mandatory to choose a value.
- You can associate a Contact, Company, with the Ticket.
- Once done, click on Save.
