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Deleting a category helps keep your knowledge base clear and organized by removing outdated or unnecessary sections. This ensures users can easily find accurate, up-to-date information without being distracted by irrelevant content.
Note: You need Organize Categories permission to perform any action on categories.
To Delete the Category,
  • Navigate to the Profile Icon from the top right corner.
  • Click on the Set Up
  • Headover to the Library category
  • Select the Knowledge Base option
  • Click on the Categories tab
  • Select the category you want to delete, click the three-dot menu, and choose the Delete option.
  • Confirm the Delete action
  • A confirmation message saying Deleted Successfully will appear upon successful deletion.
Note: If the category contains articles or subcategories with articles, an error message will appear.
  • Deleting a category will also remove any empty subcategories it contains.
  • When you delete a category, all its translations will be deleted as well.