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Documentation Index

Fetch the complete documentation index at: https://support.getskara.ai/llms.txt

Use this file to discover all available pages before exploring further.

As your knowledge base grows, you might want to reorganize it to keep things easy to navigate. You may find that some articles would fit better in a different category. Salesmate makes it simple to move articles from one category to another.
Note: You need Edit Articles and Organize Categories permissions to move articles or reorder categories.

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How to Move Articles

  • Navigate to the Profile Icon from the top right corner.
  • Click on the Setup **Screenshot 2025-05-31 at 12.58.29 PM.png
  • ** Headover to the ** Library** category
  • Select the Knowledge Base option
Screenshot 2025-05-31 at 1.00.33 PM.png
  • Click on the Categories tab
  • Open any category and locate the article you want to move. Click the three dots next to it and select Move .
Screenshot 2025-05-31 at 1.11.16 PM.png
  • A Move Article popup will appear, showing the article’s current category path.
  • Click on the path to search for or browse the category where you’d like to move the article.
  • On success, the article moves to the new category with an Updated successfully message.
Screenshot 2025-06-04 at 11.37.02 AM.png
  • Salesmate offers several flexible options to move articles between categories:
From the Article List: Use quick actions directly in the article listing view. _ Bulk Update: Select multiple articles and change their category in one go. _ From the Article Detail Page: Move the article using options available in its detail view. * By Editing the Article: Open the article editor and select a new category.