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Updating categories keeps your knowledge base organized and relevant, making it easier for users to navigate while ensuring content stays aligned with changing business needs and customer queries.
Note: You need Organize Categories permission to perform any action on categories.
To Update the Category,
  • Navigate to the Profile Icon from the top right corner.
  • Click on the Set Up
  • Headover to the Library category
  • Select the Knowledge Base option
  • Click on the Categories tab
  • If multiple languages are supported, select your preferred language, then search for the category you wish to update.
  • Once you’ve found the category you want to update, hover over it and click the “Edit” option from the available actions.
  • You can modify any of the following details: **Name:**The title of the category as it will appear to users.
  • **Description:**A brief summary explaining the purpose or contents of the category.
  • **Icon **: A visual symbol representing the category for easy recognition.
  • Click Change to select a new icon, or
  • Remove to delete the existing one.
  • Hit the Save button to update the category
  • Upon successful update, a confirmation message appears as Updated successfully
Note: This icon is the same for all translations.
  • You can modify the Name & Description in other languages, if they exist
  • The category name field can’t be empty for any of the translations if they’re available to prevent removing translations once they are added.