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Related Ticket widget displays tickets linked to the primary contact or company associated with the current ticket.
Note: This widget is only available for the Ticket Module.

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Topics covered:

To add the widget,
  • Navigate to the Profile Icon on the top right corner.
  • Click on the Set Up.
  • Head over to the Modules Category.
  • Select the Tickets Module.
Screenshot 2025-11-10 at 4.43.05 PM.png
  • Click on the Customize Page Layout option under Set Up section.
Screenshot 2025-11-10 at 4.46.12 PM.png
  • Here you can either edit the Default Layout or create the new Layout - Simply drag and drop the widget to the Layout.
Drag and drop related ticket widget to layout
  • Once the Widget is added to the Layout, as you click on the Widget the following options will appear
  • Title: Customize the Widget as per your preference
  • Related to: Select the module whose associated tickets you want to fetch.
  • (Contact, Company, or Product)
  • Fields: Select which ticket fields should be displayed in the widget.
  • Enable Sorting: Choose a field to apply default sorting. Learn More
  • Auto Hide: Enable this option to hide this widget automatically when no tickets are found.
  • Apply Filter: Apply filters to view specific data only.
  • Set Visibility Rule: Set a visibility rule to control when the widget is displayed, based on specific conditions.
  • Once you’ve configured the widget to your liking, Save the changes.
Related ticket widget customization options

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How would it appear in Detail Page

  • When you view a ticket, this widget will automatically fetch and display related tickets based on the Related To setting:
  • If set to Contact: It will show other tickets associated with the primary contact of the ticket you’re viewing.
  • If set to Company: It will show other tickets associated with the primary company linked to the ticket.
Related ticket widget in ticket detail view