Salesmate offers the valuable feature that puts control in the hands of your contacts, allowing them to easily opt-out of receiving text messages. This feature ensures that your communication remains respectful, compliant, and aligned with the principles of user consent. By giving individuals the ability to manage their messaging preferences, we help foster better engagement and build trust with your audience.Documentation Index
Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
Use this file to discover all available pages before exploring further.
Topics covered:
- How Contacts Can Opt-Out
- How the Opt-Out Process Works
- Re-Opting In: How Contacts Can Start Receiving Text Messages Again
- Why This Matters
How Contacts Can Opt-Out
Your contacts now have the ability to unsubscribe from text messages with just a simple reply. They can opt-out by sending any of the following (case-insensitive) keywords in response to your text message:** STOP **STOP ALL **UNSUBSCRIBE **CANCEL **END **QUIT ** These easy-to-use keywords give users the flexibility to stop unwanted messages and regain control over their communication preferences.How the Opt-Out Process Works
Once a contact opts out, the system will automatically update their preferences across your account:Contact Information Update: The phone number that sent the opt-out request will be marked as unsubscribed in your contacts list. A timeline entry will also be created for reference.- Skipped Bulk Text Messages: Any future bulk text messages will be skipped for this contact, and the failure message will read:“Unsubscribed from Text”.
- Sequences: If the contact is part of any automated sequence with text steps, they will automatically be skipped from receiving text messages in that sequence.
- Text Message Status: If a contact in automation has opted out of receiving text messages, the system will note the attempt as unsuccessful and label it as:“Text Unsubscribed”.
