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Conversational View

Communication isn’t a one-way street. To ensure effective two-way communication, Salesmate CRM includes a Conversation view for text messages. To view the Conversation screen, follow the steps below.
  1. Navigate to the Left Menu bar and click the Text icon.
You will find the following options under the View:
  • All-Inbox-Scheduled-Sent-Outbox-Failed-Templates---

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All

With All, you can view every sent and received message within a single view. All messages view

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Inbox

You can view all text messages that have received a reply. Inbox view You can Reply to a conversation from the relevant conversation view. Reply to conversation If a contact has multiple numbers assigned, you can select the number to initiate messaging from. You can also insert Templates from the predefined list. Select number and templates You can Schedule the text message. Schedule message When you hover over the three dots beside a message, you will see the details of the To and From numbers and can also delete the text. Message actions popup Here’s how the details popup looks: Details popup

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Scheduled

Contains all text conversations that are scheduled for future delivery. You can check the scheduled timing. From Actions(three dots menu), you can:
  • Reschedule-Edit-Delete-Check DetailsScheduled messages view

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Sent

If you use bulk texting, you can check the status of bulk messages here. Sent messages view

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Outbox

All messages scheduled for instant delivery are queued under Outbox and are sent in small batches.

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Failed

Check the status of failed messages in this folder and retry sending from the same screen to the contact. Failed messages view You can also try sending bulk messages by selecting multiple contacts. Bulk send selection

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Templates

You can create and manage text templates. Templates view Filter templates under folders and create new folders from the + icon. Template folders To create a new template, click + New Template. Create new template
  • Template fields— Template Name: For identification and future reference.
  • Folder: Select the folder where the template should be saved.
  • Text Message: The message body to be sent.
  • Insert Attributes: Use replaceable variables (for example, {{Contact.firstName}} to insert the contact’s first name).
Template attributes example