You can decide if the bot messages should be visible in the Inbox while the visitor/contact is interacting. For example, you have a chatbot that asks for Name, Email, and Phone and you want to monitor any conversations with the bot, If you find a conversation requiring immediate action, you or your teammate can take it over. To view all ongoing conversations with bots,Documentation Index
Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
Use this file to discover all available pages before exploring further.
- Navigate to Conversations Icon on the left menu bar
- Click on Chats
- Head to Chat Settings on bottom left
- Under Set up Chats.
- Click on the Conversations tab.
- Enable the option Include Bot Messages.
- Hit on Update.
