Users can choose if the visitor or customer should hear the sounds while receiving an incoming message or sending the outgoing message. To configure the sounds, please follow these steps:Documentation Index
Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
Use this file to discover all available pages before exploring further.
- Navigate to Conversations Icon on the left menu bar
- Click on Chats
- Head to Chat Settings on bottom left.
- Switch to the Misc tab where you can toggle the switch to enable or disable the sound and hit the Update button to save the changes.
Note: This setting is only for the Chat widget installed on your website, and not for the users who are using the Chat inbox.