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Users can choose if the visitor or customer should hear the sounds while receiving an incoming message or sending the outgoing message. To configure the sounds, please follow these steps:
  • Navigate to Conversations Icon on the left menu bar
  • Click on Chats
  • Head to Chat Settings on bottom left.
Open Chat settings
  • Switch to the Misc tab where you can toggle the switch to enable or disable the sound and hit the Update button to save the changes.
Enable/Disable sounds for Chats
Note: This setting is only for the Chat widget installed on your website, and not for the users who are using the Chat inbox.