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You can perform bulk operations on the articles in a knowledge base to save time and get things done in one go, like publishing a couple of articles that are in draft at the moment or enabling the articles for AI Pilot and AI Co-Pilot .
Note: You need an admin profile or the required permission to act on articles.

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Please follow the steps below to perform bulk operations on articles.

  • Navigate to Articles from the left sidebar.
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  • You will be directed to the Articles List View.
  • Select the correct Knowledge Base from the drop-down in the top left corner.
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  • You can select individual articles or select all Articles to perform Bulk Operations.
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  • A bar will appear at the top with the following options: **Change Category **: Move the selected articles to a different category.
  • **Change Owner **: Transfer the ownership of the selected articles.
  • **AI Pilot **: Enable or disable AI Pilot for the selected articles.
  • **AI Co-pilot **: Enable or disable AI Co-pilot for the selected articles.
  • **Publish :/Unpublish: Publish/Unpublish the selected articles. **Delete **: Delete the selected articles.
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  • Choose the action you need to perform for the selected articles.