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In Salesmate, you can archive a knowledge base article instead of deleting it. Archiving removes the article from public or internal access while keeping it stored for future reference or reactivation.
Note: You need “Edit Articles” permission to unarchive an article.

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How to Archive an Article

  • Navigate to Articles from left side outreach
  • If multiple knowledge bases exist, select the appropriate one.
  • Locate the article you want to archive .
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  • Click on the Actions button and choose
  • Archive.
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  • A confirmation dialog will appear: “Are you sure you want to archive this article? You can restore it anytime from the archived list.” Click Yes to confirm.
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  • A success message will appear:“Archived successfully.”**Screen Shot 2025-06-04 at 4.56.41 PM.png
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