In Salesmate, you can archive a knowledge base article instead of deleting it. Archiving removes the article from public or internal access while keeping it stored for future reference or reactivation.Documentation Index
Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
Use this file to discover all available pages before exploring further.
Note: You need “Edit Articles” permission to unarchive an article.
How to Archive an Article
- Navigate to Articles from left side outreach
- If multiple knowledge bases exist, select the appropriate one.
- Locate the article you want to archive .
- Click on the Actions button and choose Archive.
- A confirmation dialog will appear: “Are you sure you want to archive this article? You can restore it anytime from the archived list.” Click Yes to confirm.
- A success message will appear:“Archived successfully.”