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Unpublishing an article removes it from public or internal visibility while keeping it as a draft for future updates. This helps maintain accurate and relevant content while preserving article statistics and history.
Note: You need “Publish Articles” permission to unarchive an article.

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How to Unpublish an Article

  • Navigate to Articles from the left side under
  • More.
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  • If multiple knowledge bases exist, select the appropriate one.
  • Click on the article you want to unpublish . You will be redirected to the article detail page.
  • Click on the Unpublish button at the top.
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    • A success message will confirm: “Unpublished successfully.”
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Note: If you have articles in multiple language, then it will give you a pop-up confirming Unpublishing this article will also unpublish all its language variants. Do you still wish to continue?