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The Card Component in Execution Flows allows you to display structured information visually in line with the conversational interface. Cards can be shown individually or as part of a carousel to enrich chat experiences.

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Topics covered:

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How to Configure the Card Component

While setting up a Smart Flow, select the Card action from the list of available actions. Screen Shot 2025-06-05 at 4.30.13 PM.png Once selected, configure the card with the following settings:- Name: Assign a clear name to the card component.
  • Description: Optionally, enter an internal description to describe the purpose or use of this card in the flow.
  • Image: You may upload a static image or provide a dynamic image URL (supports variables).Supported formats: jpg, jpeg, png, gif.If no image is provided, a blank thumbnail will be shown.
  • Title: This is the main heading on the card. This can contain text or variables (for dynamic content).
  • Body: Descriptive text shown below the title. It can include dynamic variables and supports basic formatting (bold, italic, underline, etc.).
  • Buttons: You can add up to 10 interactive buttons. Each button must have a label and can use variables.
  • No Match: You can enable this option to handle unexpected user responses.
  • No Reply: You can enable this option to handle silence or lack of user interaction.
Screen Shot 2025-06-05 at 4.33.57 PM.png You can also click on Preview to check how your Card Component will look. Screen Shot 2025-06-05 at 4.37.24 PM.png
  • After configuration, click Save to complete the setup.
Screen Shot 2025-06-05 at 4.47.55 PM.png Output ports are available for: each button, no match (if enabled), and no reply (if enabled). Screen Shot 2025-06-05 at 5.57.57 PM.png

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Practical Example:

Let’s say a visitor lands on your website’s Product/Services page. You can use the Cards component to display a contextual pop-up message - promoting an offer, showcasing a featured product, or guiding them to a demo or contact form Screen Shot 2025-06-05 at 5.59.18 PM.png This helps engage visitors in real-time, boosts conversion, and drives them toward the next step in your funnel.