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The “Page Redirect” action allows AI Pilot to seamlessly redirect customers to a specific URL during an interaction. This can be used to guide users to a help article, form, product page, or any other external or internal resource.

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Topics covered:

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Steps to Configure the Page Redirect Action:

  • Navigate to the AI Pilots section and select your desired Execution Flow.
  • In the flow canvas, click + to add a new step
  • Select Page Redirect – Action (Agent) from the list
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  • Enter a Name: Provide a name for the action to identify it easily within your flow.
  • Add a Description (Optional): Include a short internal note or description if needed.
  • Enter the Page URL: Input the destination URL where you want to redirect the customer. You can also use variables or entities to make the link dynamic.
  • Save the Configuration: Click Save to apply the changes.
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Practical Use Case

Let’s imagine a scenario where the intent “Refund Request” is detected during a chat. You’ve already defined this intent in system. Now, when a user types something like “How can I get a refund?”, the system identifies the intent and automatically triggers a Page Redirect action. The user is seamlessly redirected to your refund policy page https://yourcompany.com/help/refund-policy. This redirect event is then logged in the conversation timeline for future reference or follow-up. mceclip0(1).png