Skip to main contentThe Go to Intent action allows your AI Agent to instantly jump to a specific intent-based flow at any point during the conversation. This is especially helpful when you want to re-route a user based on their input or choices without re-detecting the intent.
Topics covered:
- Navigate to the left sidebar, click Execution Flows.
- Click New to create a new flow or open an existing one
- Inside the flow builder, choose Add Action >> select Go to Intent
Once you have selected the Trigger, click , select the Go to Intent as an action.
Once selected, configure the following details:
- Name: Assign a meaningful name to this action for easy identification within your flow.
- Description: Optionally, describe the purpose of this action.
- Intent Flow: Select a predefined intent flow that should be executed further.
Click Save once your configuration is complete.
Practical Example
Once a chat is initiated on our website, I want to identify the type of support the visitor needs. Based on their response, the lead or contact will be routed to a relevant subflow, such as Technical Support, Billing & Invoice Support, or Order Status, for a more personalized and efficient experience.
