The Order Cancelled trigger activates a flow when an order is marked as cancelled in the system. This trigger is useful for automating follow-up actions, such as notifying the customer, offering assistance, or initiating refund processes. Note: This Trigger is a part of BigCommerce IntegrationDocumentation Index
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- Topics covered: -
- How to Configure Order Cancelled Trigger
- Practical Example
How to Configure Order Cancelled Trigger
While creating the Trigger Based Flows select Order Cancelled trigger.
- Description: Briefly explain the trigger’s purpose.
- Select Store: Choose the BigCommerce Store or where the order is managed.
- Contact: Add specific contact conditions, such as the customer’s email or account status.
- BigCommerce: Set additional conditions for the order to ensure the trigger only activates for relevant ordersOnce the configuration is completed, hit Save.
Practical Example
Let’s create a Smart Flow to send out a cancellation confirmation Email to the contact who has initiated an order cancellation and after that we will send them an email asking why they have cancelled the order.