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The Order Cancelled trigger activates a flow when an order is marked as cancelled in the system. This trigger is useful for automating follow-up actions, such as notifying the customer, offering assistance, or initiating refund processes. Note: This Trigger is a part of BigCommerce Integration

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How to Configure Order Cancelled Trigger

While creating the Trigger Based Flows select Order Cancelled trigger. mceclip0.png When setting up the Order Cancelled trigger, you’ll need to configure the following:- Name: Provide a clear name for the trigger.
  • Description: Briefly explain the trigger’s purpose.
  • Select Store: Choose the BigCommerce Store or where the order is managed.
  • Contact: Add specific contact conditions, such as the customer’s email or account status.
  • BigCommerce: Set additional conditions for the order to ensure the trigger only activates for relevant ordersOnce the configuration is completed, hit Save.
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Practical Example

Let’s create a Smart Flow to send out a cancellation confirmation Email to the contact who has initiated an order cancellation and after that we will send them an email asking why they have cancelled the order. mceclip0(1).png