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The Text Received trigger activates a flow whenever a text message (SMS) is received from a contact. This trigger is useful for automating follow-up actions or responses based on incoming messages.

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How to Configure Text Received Trigger

While creating the Trigger Based Flows select Text Received trigger. mceclip0.png When setting up the Text Received trigger, you’ll configure the following details:
  • Name: Assign a clear and descriptive name to the trigger to identify its purpose (e.g., “Customer Reply Trigger”).
  • Description: Provide a brief explanation of what the trigger does and how it fits into the workflow (e.g., “Activates when a text message is received from a customer”).
  • Number: Specify the phone number(s) or messaging channel that will receive the text and trigger the flow.
  • Trigger When: Choose the condition that activates the trigger:
  • Contact Found: The trigger activates when the text is received from a known contact already in your CRM.
  • Contact Not Found: The trigger activates when the text is received from an unknown number, prompting actions like creating a new contact.Once done, click on Save.
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Practical Example

Here, Whenever a customer sends a text message to our support number, this will create a support ticket for the support team to get in touch with the contact. mceclip0(1).png