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Documentation Index

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The Order Fulfilled trigger starts a flow when an order is marked as fulfilled, meaning the products have been shipped or delivered to the customer. Note: This Trigger is a part of BigCommerce Integration

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How to Configure Order Fulfilled Trigger

While creating the Trigger Based Flows select Order Fulfilled trigger. mceclip0.png When setting up the Order Fulfilled trigger, you’ll need to configure the following:- Name: Provide a clear, descriptive name for the trigger.
  • Description: Write a brief explanation of the trigger’s function.
  • Select Store: Choose the BigCommerce Store where the order fulfillment process is tracked.
  • Contact: Add contact-related conditions such as email, phone number, or other customer attributes that should match before the trigger is activated.
  • BigCommerce: Add specific BigCommerce conditions related to the order fulfillment process. This allows the trigger to activate for specific types of orders or customerOnce the configuration is completed, hit Save.
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Practical Example

Let’s create a Smart Flow to nurture your customers once the order placed by them was finally delivered. We’ll first out an email saying ‘The order was successfully Delivered’, upon that we’ll Add a delay of say about a day and send out another email asking for the Product Feedback, that they ordered and rate their Shopping Experience.